Root Collective Privacy Policy

Effective Date: 9/1/25
Last Updated: 9/22/25

Root Collective (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information through our website, mobile application, and related services (together, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We may collect the following types of information when you use our Services:

  • Personal Information: Name, email address, phone number, billing information, account login details, or other identifiers you voluntarily provide when registering, making purchases, or contacting us.

  • Usage Data: Information about how you interact with our Services, such as IP address, device type, browser type, operating system, pages visited, time spent, and app activity.

  • Cookies & Tracking: We use cookies, pixels, and similar technologies to personalize your experience, understand usage patterns, and improve our Services.

  • Sensitive Information (if applicable): Only if you choose to provide it (e.g., health, wellness, or other sensitive details relevant to your use of our Services). We collect this with your explicit consent.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services.

  • Personalize your experience and deliver relevant content.

  • Process transactions, send receipts, and manage billing.

  • Respond to inquiries, provide support, and communicate updates.

  • Send promotional messages, newsletters, and service-related announcements (you can opt out anytime).

  • Monitor usage trends, troubleshoot issues, and protect against fraud, abuse, or security threats.

  • Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

  • With Service Providers: Third parties that help us operate our Services (e.g., payment processors, hosting providers, analytics tools).

  • For Legal Reasons: If required by law, regulation, subpoena, or court order.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

  • With Your Consent: If you give us explicit permission to share certain information.

4. Your Choices & Rights

Depending on your location, you may have certain privacy rights, including:

  • Access & Correction: Request a copy of the personal information we hold about you or update/correct it.

  • Deletion: Request that we delete your information, subject to legal or contractual obligations.

  • Opt-Out of Marketing: Stop receiving promotional communications by clicking “unsubscribe” or adjusting your settings.

  • Data Portability: Request a copy of your data in a portable format.

  • Cookies & Tracking: Adjust your browser or device settings to manage cookies.

To exercise these rights, contact us at [Insert Contact Email].

5. Data Security

We take reasonable technical, administrative, and physical measures to safeguard your information against loss, misuse, or unauthorized access. However, no system is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. or other countries where our servers or service providers are located. By using our Services, you consent to this transfer.

7. Third-Party Links & Services

Our Services may contain links to third-party websites or apps. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. If material changes occur, we will notify you through email or within the Services.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Root Collective
Email: alissa@joinrootcollective.com